How do reusable ice packs work and how long do they stay cold?

Reusable ice packs contain a gel or liquid core that freezes solid, absorbing heat as it gradually thaws inside a cooler or lunch bag. Depending on the size of the pack and ambient temperature, most gel packs stay cold for 6-12 hours. For maximum cooling duration, freeze the pack flat for at least 8-10 hours before use.

Are gel ice packs food-safe and leak-proof?

Yes, gel-based ice packs are typically filled with a non-toxic, food-safe gel that is safe for use around food and beverages. The outer shell is designed to be leak-resistant and durable for everyday use. Should a pack become punctured or damaged, dispose of it and replace it to maintain food safety.

What is the best way to clean and maintain ice packs and cooling accessories?

Wipe the exterior of ice packs and cooler liners with a damp cloth and mild soap after each use, then air dry before returning to the freezer. For fabric cooling wraps and sleeves, check the care label-most can be hand washed with gentle detergent. Avoid submerging sealed gel packs in water to protect the shell integrity.

Why is my cooler not staying cold as long as expected?

Cooler performance depends on several factors, including how much ice or frozen packs you use, how often the lid is opened, and whether you pre-chill the cooler. For best results, fill your cooler about two-thirds with ice packs or ice and one-third with contents, keep it out of direct sunlight, and avoid opening the lid frequently.

What are your shipping options and delivery timeframes?

We provide free standard shipping on all orders. Handling requires 2-4 business days to prepare your order, and transit takes 3-7 business days after dispatch. Orders received before 2:00 PM Eastern Time begin processing the same business day.

How do returns and refunds work?

If you are not satisfied with your purchase, you can return items within the 30-day return window after delivery. After we receive the return, we will confirm receipt within 1-2 business days and process your refund within 5-10 days back to the original payment method.

How can I reach your customer service team?

You can contact us by email at support@pegusbluepeakwholesale.com. Order questions and questions about the ice and beverage products in our catalog both go to that address.